Privacy Policy

Last updated: March 24, 2023

Packetshare takes users' data privacy as one of our core values and is committed to respecting and protecting users' privacy and data. packetshare.io ("Packetshare", "we", "us", "our", "platform") has designed this Privacy Policy ("Policy") and inform you about how Packetshare collects and uses the personal information it gathers on the end-users of its applications and website visitors. Based on the principles of legality, legitimacy and necessity, we only collect the information necessary to realize the functions of our products. We recommend that you read this Privacy Policy carefully and refer to it regularly as we may revise it from time to time.

If you have any questions about our policies or the way we collect and process your data, please feel free to contact us at services@packetshare.io.

Data Collection

Packetshare offers rewards in exchange for small amounts of your network connection and device’s resources. To make this scheme work, we need access to a limited amount of your personal data. All data described below is collected directly from you.

Information of End Users of Packetshare App

We categorize the data accessed through our application into the following categories:

• Registration Information. We collect your user email and encrypted password, and we also use your email to notify you of important announcements about your account and updates to our services.
• User payment information. We process this information according to the payment method you choose (PayPal).
• Device Information. This includes your IP address, device model, last seen timestamp and location (city and country).
• Network Information. This specifies whether your Wi-Fi is on or off.

In order to analyze and improve our services, we also collect some aggregated statistics related to the use of our application. This information may include crash and bug reports, as well as application usage analysis. We process this data according to our interests to improve the functionality and usability of our services and applications.

Information of Website Visitors

We automatically collect certain information from you when you visit our website. The data we collect through our website includes your Internet Protocol (IP) address, location, browser type, device and operating system you are using.

We use cookies and other similar technologies when collecting your information through our website.

We may also collect your personal information when you contact us via email or a dedicated contact form. In this case, we will use your personal data to manage your enquiry and adequately address any questions or concerns you may have.

Purposes of Using Data

We process the above data for the purposes described below.

• Provide you with our platform services offered to you: register you on the platform; provide you with our platform services you request; send you the information necessary to provide our services; improve your experience when using the platform; enable you to redeem your earnings through the platform; manage your referrals; provide an overview of your transactions on the platform (transaction records).
• Improve and secure our platform: track your website usage for security purposes; investigate cases of potential fraudulent activity; keep records of your account after it has been deleted to protect the security of the platform; perform basic verification (email verification); issue and enforce warnings; keep the platform secure, protect the data we hold, detect cyber-attacks and other threats to the integrity of the platform; secure data and data transmissions; offer our services free of technical errors, and to be able to identify and resolve any errors; analyze and evaluate the usage of our platform and range measurement.
• Run Marketing Campaigns: send you marketing emails.

To exercise legal rights and comply with legal obligations: to comply with applicable tax obligations; to process your requests to access data; to resolve disputes, and enforce, exercise and defend our rights.

Legal Basis for Data Processing

Packetshare is committed to strict compliance with the General Data Protection Regulation (GDPR), ensuring the utmost protection and privacy of personal data in accordance with EU standards.

The processing of user data is necessary to perform our contractual obligations to you and to provide you with our services, to protect our legitimate interests and to comply with our legal obligations.

We process platform usage and statistics in accordance with our legitimate interests to improve the functionality and usability of our applications.

Information about your interactions with our website, your device and browser is collected based on our legitimate interests to ensure the full functioning of our website.

The legal basis for processing data for marketing purposes is your consent, our customer relationship with us or our legitimate interests in marketing our products.

The processing of public data is based on our legitimate interests, provided that such interests do not override your fundamental rights and freedoms.

Retention Period

Your personal data that we process for any purpose shall not retaining if the data is no longer required for the particular purpose. In no event shall it be kept for more than 5 years after the end of the contract or other relationship with you.

Sharing Partners

Our service providers are obligated to keep your information in a secure manner and have no right to access your information for their own purposes. Our data processors are also obliged not to disclose your information to any third party unrelated to the provision of the above-mentioned services.

We may share your location and IP data with our partners to enable them to access and collect data from public internet sources such as from various websites on the internet. Such data sharing is necessary to perform the contract between you and Packetshare.

Except as described above, we will not share or otherwise disclose your personal information unless:

• You request or authorize us to do so;
• We are obligated by law to disclose information (to comply with court orders, to enforce agreements between us, to protect the rights and/or property of our company, its employees or other stakeholders);
• The disclosure of such information is necessary for our agents to work on our behalf;
• The disclosure of such information is necessary to deal with emergencies.

We include data protection-related clauses in our agreements with our partners and service providers to ensure an adequate level of personal data protection.

Choices & Rights

As a data subject, you retain the following rights with respect to your personal information:

• Access rights. We are obligated to give you access to the data we collect about you. If we are unable to identify you, we may ask you to provide us with additional information in order to be able to fulfill your request. The use of such additional information will be strictly limited to assisting you in exercising your right of access;
• Right to Amend. You can enter and update your information in our application;
• Right to delete. You have the right to ask us to delete your personal information. However, we will only comply with such request if: (a) we no longer need the information for the reasons it was initially collected for; (b) the deletion of the data would not prevent us from complying with our legal obligations; (c) We do not need the data to establish, exercise or defend against legal claims;
• The right to restrict the processing of your personal data if it has been unlawfully processed;
• The right to object to the processing of your personal data if such processing is legally based on Packetshare's "legitimate interests" and violates your fundamental rights and freedoms. However, please note that we reserve the possibility to be able to prove that our legitimate interest overrides your rights and freedoms;
• The right to receive your personal data in a computer-friendly form or to request that we transmit your personal data to another controller;

The right to file a complaint about the use of your personal data. You have the right to lodge a complaint with your local supervisory authority if you believe we have mishandled your personal information or otherwise acted unlawfully in relation to your privacy rights.

You reserve the right to access, edit and delete the information we hold on you. In most cases, you can do any of the above by simply logging in or updating Packetshare settings.

You can exercise any of these rights, as well as discuss other issues you may have with regard to this Policy by contacting us at services@packetshare.io

Automated Individual Decision-Making

For security purposes, we use algorithms to determine if there are any anomalies in our user base. If the algorithm shows such anomalies, the relevant activities will be submitted for a human review and may result in suspension or (in the most extreme cases) termination of our services.

Information on Children

We do not intend to collect any personal information from children under the age of 14 or any other age that requires the authorisation or consent of the holder of parental responsibility for collecting or processing the personal data of such children's personal data. In the case of us accidentally collecting personal information of children, we undertake to delete or otherwise dispose of such information as soon as possible after we become aware of having received it.

If you are a holder of parental responsibility of a child that has provided us with their personal information without your consent or supervision, please contact us so that we can take the necessary actions to stop collecting and processing your child's personal data and erase the data that we may have already collected.

Information Security

We provide appropriate security protections for your information to prevent its loss, improper use, unauthorized access or disclosure.

We strictly abide by laws and regulations to protect users' communication confidentiality.

We will use a variety of security measures to ensure that information is kept within a reasonable level of security.

We establish specialized management systems, processes and organizations to ensure information security.

In case of a security incident such as personal information leakage, we will activate an emergency plan to prevent the expansion of the security incident and notify you through push notifications, announcements, etc.